FAQs
Please find below some frequently asked questions about visiting Kettle’s Yard during the coronavirus pandemic. If there is any additional information you require, please get in touch with us: mail@kettlesyard.cam.ac.uk or +44 (0)1223 748 100.
You can find out more about visiting safely here.
FAQs
How can I visit Kettle’s Yard now?
We recommend you book a timed ticket to visit the House and the galleries. If the House is fully booked, you can still visit the exhibition by booking an exhibition only ticket. Pre-booking for the exhibition is recommended but you can also come along to the galleries on the day you wish to visit and book your visit at this time. Please note, when buying house tickets at Kettle’s Yard, purchase is by card only.
Can I book on the day?
If there are tickets available, you are welcome to book on the day but please note purchase is by card only.
What if I need to cancel my booking?
If you need to cancel your booking, please let us know via email mail@kettlesyard.cam.ac.uk or call us +44 (0)1223 748 100.
You can also change your booking to a different, available slot by logging in to your booking here.
Have there been any changes to access for visitors with disabilities?
Kettle’s Yard is for everyone. We have considered visitors with disabilities as we have made our plans for reopening. No changes have been made that will affect visitors with disabilities. Please see our access page for more information and please do get in touch with us if you have any further queries or requirements.
What measures are you taking to keep everyone safe?
- We are monitoring visitor numbers in the smaller spaces of the House
- Hand-sanitiser stations around the buildings.
- Some areas of the House are small. It is a personal choice if you wish to wear a face covering.
You can read more about visiting safely here.
We will continue to review all our safety measures if guidelines change and in line with our risk assessments.
Do I have to wear a face mask or face covering?
It is a personal choice if you wish to wear a face covering at Kettle’s Yard.
Will I be able to see everything in the House & Gallery?
All of the spaces at Kettle’s Yard have now re-opened.
Is the shop open and do I need to book for the shop?
The shop is open and you do not need to book a ticket to visit.
Is the café open?
The café is open.
Is there a time limit?
Visits to the House will take around 40 minutes. There will be no time limit on visits to the galleries.
Can I use the toilets when I visit?
Yes, toilets will be available to use.
Can I use the lift?
Yes, the lift will remain available. You can find out more about access at Kettle’s Yard here.
What is the safest way to get to Kettle’s Yard?
Kettle’s Yard is a short walk from the centre of Cambridge, just over Magdalene Bridge and next to the Museum of Cambridge.
There is also nearby cycle parking on Northampton Street and Bridge Street. We recommend walking, cycling or driving to Kettle’s Yard, if you can.
Find out more about getting to Kettle’s Yard here.
Are you running any events?
We are running events. Check out our What’s On for the latest news.
When are the concerts restarting?
Our Chamber Music and New Music concerts have now restarted. Find out more and book tickets here.
Do I have to go in the House?
You do not have to go into the House. If you wish to only visit the galleries, you can book a gallery only ticket.
Do I have to go in the galleries after a House visit?
You do not have to visit the galleries if you book a House ticket. But you will need to book a separate ticket if you wish to leave and come back.
Are you still running Guided House Tours?
Guided Tours have not yet restarted. Keep an eye on our social media and sign up to our newsletter to stay up to date. If you wish to book a private tour please email events@kettlesyard.cam.ac.uk
Will you provide hand sanitiser?
Hand sanitiser stations are provided throughout the building.
What has the impact of Covid-19 been on Kettle’s Yard?
Due to the pandemic we have had months of closure and are now reopening with a much-reduced visitor capacity – the financial impact of this is extreme – we are facing a drop in our income of 30% (£500,000). This means we now have an even bigger gap between what we are committed to spend and what we need to raise through donations and commercial activities. You can read more about this here.
